TERMS & POLICY INDEX PAGE | CATALOGUE.COM.SG Wholly Owned By CATALOGUE PTE LTD

PLEASE TAKE NOTE: Free Shipping To Singapore Is Free Of All Charges However This Does Not Include Door To Door Delivery Fees. Only If Your Total Purchase Is Above S$500 Will You Be Entitled To Free Delivery. You Can Order Delivery Via This Link :

https://catalogue.com.sg/product/door-to-door-delivery-service-singapore

ESTIMATED ARRIVAL FOR ALL ORDERS : BETWEEN 3 to 5 BUSINESS WEEKS FROM DATE OF PURCHASE

* IF YOU ARE NOT AGREEABLE TO THE TERMS OF PURCHASE PLEASE DO NOT PROCEED TO MAKE PAYMENT. ALL SALES ARE NON-REFUNDABLE AND NON-RETURNABLE*

Feel free to contact us with any question regarding our terms and conditions. Email terms@catalogue.com.sg to receive assistance from our Legal Council.

Terms & conditions | WALLPAPER | FLOORING | LIGHTING

This site is fully controlled and operated by Catalogue Singapore, www.catalogue.com.sg wholly owned by CATALOGUE PTE LTD ( reffered to below as ” Catalogue Singapore “). By accessing and using this site, you agree to be legally bound by these terms of use.

If you do not agree to these terms, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add to, or otherwise alter these Terms and Conditions at any time.

Such changes and/or modifications shall become effective immediately upon their posting, so please review the Terms and Conditions posted at this link periodically.

Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions.

These terms, and conditions (“Terms”, “Terms of Use” or “Agreement”) govern your purchases made online and at any of our local outlets. You agree that you are solely responsible to read and understand all the terms on this page before you make your purchase. If you do not agree or do not understand these terms, please do not complete your purchase.

Please Note: Once you have placed your order, you will receive the original copy of your sales invoice or you will be notified via email with a confirmation. Please keep in mind that any notifications about your order(s) are sent by email/fax only.

RETURN POLICY

Please Note: There are NO RETURNS. All sales are final. Any custom orders will not be returnable unless an error on our part has been made. If there is an error on the specified item, we will not be responsible for additional charges on the replacement order. Replacements after the date of delivery will have an administration and replacement fee of S$150 to $250 depending on the individual item.

REFUND POLICY

If you are unsatisfied with your purchase because the item you received is not as advertised or significantly not as described, you will be entitled to a full refund in store credits within 7 days of your delivery date. Please Note: Unless the item you ordered is significantly not as described (Must Be more than 5 differences from the advertised photos) or displayed on-line or is physically different from the sample you selected from our showroom, only then will you be applicable to a full refund in store credits. If in the event you are given a cash refund please note there are administration fees of $50 and 5% credit card or NETS fees if you used your credit card to make payment. In all other circumstances, all sales are final. Kindly take note that if you cancel your order for ANY reason, your payment will be fully forfeited.

ALL CUSTOM ORDERS ARE STRICTLY NON-REFUNDABLE.

IF THERE IS AN ERROR ON OUR PART WE WILL INDENT A REPLACEMENT.

PLEASE NOTE REPLACEMENTS WILL HAVE A LEAD TIME OF 3 TO 5 WEEKS FROM THE DATE OF PROCESSING.

If there be any circumstance that you be awarded a refund, please take note that all refunds will be in store credit only and not exchangeable for cash or credit card/paypal refunds.

GOVERNING LAWS & COMPLIANCE

Any dispute arising out of or in connection with this contract and this website, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The arbitral tribunal shall consist of three arbitrator(s). The language of the arbitration shall be in English.

Feel free to contact us with any question regarding our terms and conditions. Email terms@catalogue.com.sg to receive assistance from our Legal Council.

DAMAGED / INCORRECT / DEFECTIVE MERCHANDISE

IT IS YOUR SOLE RESPONSIBILITY TO INSPECT ALL GOODS UPON RECEIPT, BEFORE YOU SIGN THE DELIVERY ACCEPTANCE AGREEMENT.

It is your responsibility to inspect ALL goods upon receipt!

If you should receive damaged or incorrect merchandise, please REJECT the item immediately. Once you have signed on the delivery agreement and acknowledge that the item is received in good order, you will not be applicable to an exchange or a store credit refund. If your item comes damaged or is an incorrect merchandise, leave it with the delivery man and send an email to terms@catalogue.com.sg as soon as possible so that we can address your issue promptly. Please contact us via an email to terms@catalogue.com.sg to obtain instructions on how to receive a brand new / correct item(s). Do Take Note That Replacements Will Arrive 3 to 4 Weeks From The Date Of Approval. For Custom Made Products The Replacement Will Vary According To Complexity of The Custom Made Product. (ie. More Than 3 to 4 Weeks). Replacements after the date of delivery will have an administration and replacement fee of S$150 to $350 depending on the individual item.

SPECIAL ATTENTION TO LIGHTING: The lighting you purchase from Catalogue.com.sg comes UNASSEMBLED. If you would like an electrician to assemble the lighting for you, he will charge you an additional fee per lighting depending on the difficulty of the assembly do ask our what’s app chat hotline for a quote. If you did not hire Catalogue Singapore’s professional electricians/installers,the ONE YEAR WARRANTY which is applicable to all lighting purchased via Catalogue Singapore under the one for one exchange policy on lighting parts and the full refund in store credit policy will NO LONGER BE APPLICABLE TO YOUR SITUATION. Regardless of whether you hired your own electrician or a professional electrician/installer referred by Catalogue, Catalogue Singapore charges S$250 per trip to check your lighting to evaluate what is the issue with the light fixture and if any repair works are needed, we will then quote you a repair fee.If your ceiling is above 3000mm in height there will be additional fees for scaffolding or high ladder rental which will be charged to you per trip. Although the warranty on the lighting will be void, you can still request for a ONE TIME ONLY free replacement of lighting parts within a 1 year period from the date of delivery. You can also send your light fixture to our shop for repair and you can collect the light after the repairs have completed. This repair service at our shop is FREE OF CHARGE for all orders. If your order is within 1 Year from the date of delivery then the replacement parts are free of charge, if your order is over 1 Year from the date of delivery the the replacement parts and the repair fees will apply accordingly. You can ask us for a quotation of the fees before proceeding with the repair.

Defective paper is accountable for up to 1 single roll (about 4 yards) of material hung on your wall. If your order seems to be defective at this point please STOP and contact Catalogue Singapore to obtain instructions on how to return the merchandise for a replacement.Upon inspection we will ship out the correct replacement items to you free of any additional shipping charge.Catalogue Singapore will only be able to reimburse in store credits in the event that the customer requests a full reimbursement of the damaged order.

Listed below are the available shipping options: Freight charges if we have to re-ship your unwanted goods back to you.We recommend using our White Glove Delivery Service that provides tracking numbers for all returns. There will be 50% Restocking Fee for All Returned Material unless there is a manufacturing defect.

Door to door delivery is ONLY applicable to delivery of item(s) which fit into your property’s lift. If the item(s) is unable to fit into your property’s lift, our delivery team will deliver the item(s) to your property’s lobby or front gate. IF YOUR PROPERTY DOES NOT HAVE A LIFT, WE WILL DELIVER TO THE GROUND FLOOR ONLY. If there are any areas which require our delivery team to carry the item(s) more than 1 step from ground floor level, there will be additional charges. Please inquire on the additional charges BEFORE proceeding with your purchase. We will make ONLY ONE delivery attempt, Free of all charges, after-which each delivery will be charged at S$50 to S$250 per address. Free Door To Door Delivery Service Is Only Applicable To Orders Above $500 In Total Purchase Amount. * POSTAL CODES BETWEEN 01-19 WILL HAVE A $15 SURCHARGE FEE

STORE CREDIT VOUCHER TERMS:

In the special circumstances you were to receive a store credit voucher, the rules stated here will be applicable to your redemption.

a) Store Credit or Credit Note Vouchers Cannot Be Redeemed For Cash

b) Store Credit or Credit Note Vouchers Can Only Be Applied To Prices Shown On The Website And Cannot Be Used In Conjunction With Other Promotions

c) Store Credit or Credit Note Vouchers amount needs to be a maximum of 50% of the total invoice amount to be applied. For example if your store credit or credit note is S$100, your total invoice amount needs to be a minimum of S$200 for you to apply the store credit or credit note amount.

CHANGE OF ORDER

If you would like to change the details of your order, there will be a S$150.00 administration fee per item changed. Please Note: Once the logistics department has successfully indented your order, your order will be deemed processed and you will not be able to change any detail of your order under any circumstance.

HOME VISIT FEES

Home visiting fees are non-refundable under any circumstance. However, home visit fees can be fully redeemed as store credits or a cash voucher.

WAREHOUSING FEES

Warehousing fees will be charged at S$5.00 per square foot on a daily basis.Upon successful transaction for your purchase, you agree to abide to our warehousing fees. Fees will be applicable 7 days AFTER your first delivery attempt. * PLEASE NOTE: Only upon full payment of your warehousing fees will you be able to retrieve your items or arrange for delivery.If your warehousing fee total accumulates to an amount which is higher than the total amount indicated on your sales contract/invoice, we will then take legal action to retrieve any warehousing fees owed to Catalogue Singapore.
OVERSTOCK PRODUCTS

Overstock items are not refundable.For overstock items returns are NOT accepted for any reason whatsoever. No replacements will be made for overstock items. Overstock items are items which have ceased production and therefore are sold at a discounted price. PLEASE TAKE NOTE: There might be color mismatching for certain overstock products. This could be due to a manufacturing defect or a difference in lot number.

WALLPAPER

Once your wallpaper designs are confirmed via your sales invoice/ online order / corporate invoice, THERE WILL BE NO EXCHANGE/REFUND AND ALL WALLPAPER ORDERS ARE NON-RETURNABLE UNDER ANY CIRCUMSTANCE. You can only request for a store credit refund if the order of your wallpaper has not been processed. Please take note that if the design you choose is no longer in production or is not in stock and needs to be re-manufactured, you will need to re-visit our showroom to re-select a replacement design. This situation will cause a delay in the delivery of your items by 3 to 5 weeks.

COLOR DISCLAIMER

We have made every effort to make the colours and finishes on screen as close as possible to the colours and finishes of the products you’ll use. However, we cannot guarantee an exact match in colours and finishes and the images and information on this website or sent to you via email and via other digital devices should not be relied on as such. The representation of colours, gloss levels, metallic pigment effects and textures are limited by technology and may vary due to screen and printer settings.

You should always purchase a sample of our products before you commit to a large purchase.

DESIGNER INSPIRED LIGHTING

*** Please Take Note Lighting Displayed On WWW.CATALOGUE.COM.SG Are Designer Inspired Lighting *** Designer Inspired Lighting Are An Affordable Alternative To The Original, However Due To Compliance They Cannot Be Manufactured Exactly Like The Original Designer Lighting. If You Cannot Accept This Term, Please Do Not Purchase From WWW.CATALOGUE.COM.SG By Making Payment Online Or At Any Of Our Outlets, You Hereby Agree That The Lighting You Receive Will Not Be Exactly Like The Original.

CUSTOM MADE PRODUCTS/ORDERS

*** Please Take Note That ALL CUSTOM MADE ORDERS ARE NON-REFUNDABLE *** Catalogue will create the product in accordance to the measurements you supply and according to your instructions. If you should receive damaged or incorrect merchandise, please REJECT the item immediately. Once you have signed on the delivery agreement and acknowledge that the item is received in good order, you will not be applicable to an exchange or a store credit refund. If your item comes damaged or is an incorrect merchandise, leave it with the delivery man and send an email to terms@catalogue.com.sg as soon as possible so that we can address your issue promptly. Please contact us via an email to terms@catalogue.com.sg to obtain instructions on how to receive a brand new /replacement/correct item(s).

EXPEDITED SHIPPING

Expedited shipping is not guaranteed. Items are not kept in stock, they are print to order which take around 4 to 6 weeks to fill. Sorry, we do not ship to APO or PO Box addresses unless the order is for samples only.

Orders must be received by 10:00 am or the order will be considered for the next business day. Custom and digital orders are printed to order and will take 5-15 business days to produce before they are shipped out. If you are not sure if your pattern is a custom or digital print, please contact us to verify.

Outsourced Delivery Services: Time and cost varies on a per order basis.Please email delivery@catalogue.com.sg for an accurate quote.

IMPORTANT FOR ALL INTERNATIONAL ORDERS: Catalogue Singapore will not be in any way responsible, or held accountable, for customs charges, tariffs and/or duties and taxes imposed by any country on incoming or outgoing packages. These funds are the sole responsibility of the customer. Order charges and/or final totals do NOT reflect customs charges, tariffs and/or duties and taxes in any way.PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.

ARTWORK:Customers must contact artworks@catalogue.com.sg before sending any artwork, so we can make appropriate arrangements for delivery. The customer assumes ALL risk, when sending, receiving, or handing over any type of artwork to Design Your Wall, including but not limiting it to thief, accidental damage, natural disasters, misplacement, etc. We recommend that all artwork to be insured to its appropriate value. We can return all artwork, but the customer must make arrangements to cover the costs in shipping and insurance. Catalogue Singapore can not store or hold on to a customer’s artwork. If prior arrangements are not made for returning the art, the art will be considered unwanted. Between your computer and Catalogue Singapore, helping to ensure that the information remains confidential. After you have registered or submitted your order online, we recommend that you end your browser session before leaving your computer.

SHIPMENT:

PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.Products shipped internationally under Free Delivery Services are often subject to delays usually a period of 6 to 8 weeks from the date of order. Catalogue Singapore is in no way liable for any of these delays.Free Delivery Services do not provide the purchaser with a tracking number and therefore in the event that your purchase gets lost in the midst of shipment, you are not applicable to a refund. Partner site purchases which utilizes a voucher redemption process must wait for their voucher(s) to complete the redemption process(2 to 3 Weeks) and only upon Catalogue Singapore receiving the funds will the orders be processed. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.If you paid for Urgent Express Delivery Services and are experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please contact delivery@catalogue.com.sg to receive an update on the earliest possible date of arrival.

All products are shipped F.O.B

., Catalogue Singapore “F.O.B.” means that title and risk of loss pass to purchaser upon delivery to the carrier. Catalogue Singapore is under no obligation to replace products lost or damaged in transit. Any payment by Catalogue Singapore of freight charges shall be for Purchaser’s account, and shall not extend the obligations of Catalogue Singapore with respect to delivery.

Your product was carefully inspected and packaged before shipping. If it arrived damaged, that damage occurred during shipment. You MUST file a claim with the carrier. Call the carrier for information on how to file a damage claim. Do not discard the shipping carton.

Purchaser may select the carrier and the manner of shipment by providing Catalogue Singapore with instructions at the time the order is placed. However, if necessary, Catalogue Singapore reserves the right to select an alternate carrier to avoid substantial delay in product shipment. In the absence of specific instructions, Catalogue Singapore will ship by the method it deems most appropriate. Catalogue Singapore is not liable for shipping delays caused by governmental order, strikes, lockouts, fires, disasters natural or man made, weather, and other causes beyond its control.

If terms and conditions stated on your purchase order differ from those stated on your invoice and you do not notify Catalogue Singapore in writing of such within fifteen days, it shall signify your acceptance of Catalogue Singapore’s original terms as stated on the invoice.

Clerical errors are subject to correction. All change orders must be confirmed in writing before they can be accepted. All confirming orders must be clearly marked on the purchase order.

Unless otherwise stated, all prices are exclusive of state and local use, sales and similar taxes. Such taxes, when applicable, shall be born by Purchaser.

The sales price does not include any forwarding agents’ fees covering consular invoices and all such fees shall be born by Purchaser. Any necessary documents required by the country of destination are at Purchaser’s expense.

Product specifications subject to change without notice.

Please keep all packing material and documents in the event that your equipment has to be serviced or returned.Terms and Conditions for Product Return or Exchange Prior to returning ANY product for credit or exchange, you must obtain a letter from a Catalogue Singapore customer service representative. Please have the following information available when calling for an RGA number: the customer name under which the product was purchased, the sales order number, the serial number, and the reason for return. The sales order number can be found at the top of the packing slip that came with the product. All returned products MUST be insured for full value and shipped, pre-paid via a carrier who can provide proof of delivery to Catalogue Singapore in the event of loss. Catalogue Singapore will not be responsible for carrier loss or damage, or loss due to damage resulting from improper packaging.Free Delivery Services are not applicable to any refunds.

PRIVACY POLICY: You can browse our site without entering any personal information and therefore remain anonymous during your visit. We maintain a separate list of email addresses that are used to send our newsletters containing information about our products and redeemable discounts. We collect emails and other personal information from customer order forms, informational requests, and registration submissions. If you would rather not receive emails from us, please respond with UNSUBSCRIBE in the Subject heading and we will remove you from our collected email list. We do not share your personal information, including emails with other third parties. The information that we require on our order form is used to process your orders quickly and accurately. Your contact information is used to send you the product that you purchase and your billing information will be used to bill you for that product. We may use this information for marketing purposes. The customer’s contact information is also used to contact the visitor when necessary. We do not sell or distribute telephone numbers, except to the carriers involved in delivering your packages and only to facilitate delivery. Our website contains links which may include framing in of pages from other Web sites we have selected. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any Web site. We may amend this Privacy Policy on a prospective basis (i.e., for future visits) at any time by posting a revised policy on our Web site. Further, nothing in this Privacy Policy is designed to protect the privacy of visitors whose use of the Princes and Crows website is, in our opinion, or that of our attorneys or affiliates is intended for illegal, improper or abusive purposes, for purposes of marketing or solicitation, or would violate any other terms and conditions relating to use of the Web site.

OWNERSHIP OF INTELLECTUAL PROPERTY; RESTRICTIONS ON USE: All site software, designs, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, or other copyrightable elements, and the selection and arrangements thereof, and trademarks, service marks and trade names (the ” Materials “) are the property of Catalogue Singapore and/or its subsidiaries, affiliates, assigns, licensors or other respective owners, and are protected, without limitation, pursuant to Singapore and foreign copyright and trademark laws.

Terms & Conditions | REFERRAL SERVICES

Catalogue Singapore does not install wallpaper/wall murals/decals/lighting/painting/partitions/furnishings/interior decorative materials under any circumstances. Catalogue Singapore solely supplies and distributes interior design materials. Our friendly and helpful Catalogue Customer Service Team will assist you to arrange for an appointment with one of the installation contractors AFTER receipt of your goods. AFTER receipt of your goods, contact any of the customer service staff for assistance with installation arrangement. Please take note that installation rates, dates and timing can only be determined and confirmed by the installer themselves. Catalogue’s arrangement/referral service is Free Of Charge for all our customers. CATALOGUE SINGAPORE IS IN NO WAY AFFILIATED WITH ANY PERSON OR COMPANY OF WHICH YOU CHOOSE VIA OUR REFERRAL SERVICE.

*Please Take Note That For The Wallpaper Installation Contractors, They Provide Labour Only. Kindly Arrange For Essential Tools On Site ie. Ladder, Pail, Water And Prepare Your Wall Before The Contractor Arrives. In order for Catalogue Singapore’s Customer Service Team To Secure And Confirm An Installation Appointment On Your Behalf, You Will Be Required To Make Full Payment At Our Customer Service Outlet. Any payment for installation will be handed over to the Wallpaper Installation Contractor 48hrs after completing the installation. In The Event The Installation Is Not Satisfactory, Please Send An Email To customerservice@catalogue.com.sg With Photos To Support Your Dis-satisfaction. In the event you require the installer to visit your property for rectification, our Customer Service Team will try their best to assist you by arranging the appointment. Once again, Catalogue’s arrangement service is Free Of Charge for all our customers.

THE PURCHASER/WEB SITE USER ACKNOWLEDGES AND AGREES THAT THE SERVICES OF ANY INSTALLATION OR SERVICE PROVIDER LISTED ON THIS WEB SITE BEING REFERRED TO THE PURCHASER/WEB SITE USER IS DONE SO WITHOUT ANY WARRANTY WHATSOEVER FROM CATALOGUE SINGAPORE. CATALOGUE SINGAPORE IS IN NO WAY AFFILIATED WITH ANY PERSON OR COMPANY OF WHICH YOU CHOOSE VIA OUR REFERRAL SERVICE, INCLUDING THOSE OF WHICH ARE LISTED AS PROFESSIONAL WALLPAPER INSTALLERS LOCATED NEAR YOU. CATALOGUE SINGAPORE EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND MADE OR IMPLIED BY ANY PERSON OR COMPANY LISTED ON THE INSTALLER REFERRAL LIST. THE PURCHASER/WEB SITE USER IS BY USE OF THE REFERRAL SERVICE DOING SO WITH THE UNDERSTANDING THAT CATALOGUE SINGAPORE EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, AND AGREES TO HOLD CATALOGUE SINGAPORE HARMLESS FROM ANY LIABILITY OF ANY TYPE ARISING OUT OF THE USE OF THE REFERRAL SERVICE.

WARRANTY DISCLAIMER
Catalogue Singapore sells only high quality merchandise. Any products that are damaged or otherwise defective as described by the manufacturer’s warranty at the time of delivery will be replaced FREE OF CHARGE. Catalogue Singapore makes no other warranties, express or implied. Catalogue Singapore hereby expressly disclaims any implied warranties of merchantability, fitness for a particular purpose or non-infringement regarding any products. The exclusive remedy of Purchaser against Catalogue Singapore for breach of warranty shall be repair or replacement of the Products.

DISCONTINUED PRODUCTS REFUND POLICY
On occasions you (the customer) may order a product that is no longer available. In this rare occasion one of our representatives will contact you promptly with alternate products that you may like just as well as your original choice. We will do all we can to find a replacement product for you or we will issue you a full refund for the discontinued product and any coordinating products on the same order. You will receive your refund in store credits with a 3 month expiry from the date you receive an E-Voucher via email.